Politique de remboursement
AKASO Returns & Replacements
*This policy only applies to the orders placed on our official website https://shopakaso.com.
Warranty Period
AKASO digital products are covered by a 1-year warranty. The warranty for products ordered on https://shopakaso.com will automatically be extended to a 2-year warranty.
Returns
We want you to be totally psyched about the products you purchase from AKASO's webstore at https://shopakaso.com . If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under the *AKASO Refund Policy below. Also, associated shipping fees, duties, taxes, and carrier surcharges (“Landed Costs”)are not refundable.
AKASO Refund Policy: To qualify for a refund, return your product in the ORIGINAL box, including the device, charger, battery, instructions, gifts, and other components.All merchandise must be in like new condition. Shipping charges may apply.
AKASO Refund Policy: To qualify for a refund, return your product in the ORIGINAL box, including the device, charger, battery, instructions, gifts, and other components.All merchandise must be in like new condition. Shipping charges may apply.
Replacements
AKASO will replace your product or part if it has a manufacturing defect that is covered by the *AKASO Warranty below:
1. BEFORE sending anything to AKASO, please contact our Customer Service Team by clicking here.
2. If our Customer Service Team determines that your product qualifies for warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number.
3. Prepare product for, return to AKASO.
4. Write your RMA number on the outside of the box and send to the appropriate address.
AKASO Warranty: You are eligible to exchange a product if one of the following situations has occurred:
1. The product is damaged during shipping, and you have proof of the damage from the carrier or transporter.
2. The product is significantly different from its description in one or more aspects.
3. The product is defective and the defects are not caused by misuse, improper handling, or force majeure.
1. BEFORE sending anything to AKASO, please contact our Customer Service Team by clicking here.
2. If our Customer Service Team determines that your product qualifies for warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number.
3. Prepare product for, return to AKASO.
4. Write your RMA number on the outside of the box and send to the appropriate address.
AKASO Warranty: You are eligible to exchange a product if one of the following situations has occurred:
1. The product is damaged during shipping, and you have proof of the damage from the carrier or transporter.
2. The product is significantly different from its description in one or more aspects.
3. The product is defective and the defects are not caused by misuse, improper handling, or force majeure.
Costs for Replacements
1. Within 30 calendar days of the date that you receive the product: Free replacement with free shipping.
2. Within 31-90 calendar days of the date that you received the product: Free replacement. The customer should expect to pay 15 USD for shipping.
3. Above 91 calendar days of the date you received the product: We charge a handling/repair fee that varies according to the product.
2. Within 31-90 calendar days of the date that you received the product: Free replacement. The customer should expect to pay 15 USD for shipping.
3. Above 91 calendar days of the date you received the product: We charge a handling/repair fee that varies according to the product.
Shipping Costs for Accessories
If accessories are damaged 2 years after the date you receive them, we will offer new accessories for free. The customer should expect to pay 5 USD for shipping.
Right of Return for the EU and UK
This policy applies to eligible online purchases made by consumers in the EU and the UK.
Your Right of Return
You may cancel an eligible order without giving any reason within 14 days (exercising your right of return).
For physical goods, the return period begins on the day you (or a third party designated by you, other than the carrier) receive the goods. If goods from the same order are delivered in separate shipments, the return period begins on the day you receive the final shipment.
How to Exercise Your Right of Return
You may send an email to [cs@shopakaso.com] stating your name, order number, the email address used when placing the order, and the name of the item(s) you wish to return.
AKASO will acknowledge receipt of your request via email and provide instructions for the return.
You may use the following statement (optional):
"I hereby give notice that I cancel the contract of sale for the following goods: [Product Name]. Date of order/receipt: [Date]. Name: [Name]. Order Number: [Order Number]. Date: [Date]."
Refunds
Once you have validly exercised your right of return, AKASO will refund the amount paid for the returned goods, as well as the shipping costs associated with the lowest-cost standard delivery method for that order.
Refunds will be issued to your original payment method without any processing fees and will be completed within 14 days. We reserve the right to withhold the refund until we have received the returned goods or proof that the goods have been shipped back.
