AKASO Returns & Replacements

*This policy only applies to the orders placed on our official website https://shopakaso.com.


Warranty Period

AKASO digital products are covered by a 1-year warranty. The warranty for products ordered on https://shopakaso.com will automatically be extended to a 2-year warranty.



We want you to be totally psyched about the products you purchase from AKASO's webstore at https://shopakaso.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under the *AKASO Refund Policy below. Also, associated shipping fees, duties, taxes, and carrier surcharges (“Landed Costs”)are not refundable.


AKASO Refund Policy: To qualify for a refund, return your product in the ORIGINAL box, including the device, charger, battery, instructions, gifts, and other components.All merchandise must be in like new condition. Shipping charges may apply.



AKASO will replace your product or part if it has a manufacturing defect that is covered by the *AKASO Warranty below:

  1. BEFOREsending anything to AKASO, please contact our Customer Service Team by clicking here.
  2. If our Customer Service Team determines that your product qualifies for warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number.
  3. Prepare product for, return to AKASO.
  4. Write your RMA number on the outside of the box and send to the appropriate address.


AKASO Warranty: You are eligible to exchange a product if one of the following situations has occurred:

  1. The product is damaged during shipping, and you have proof of the damage from the carrier or transporter.
  2. The product is significantly different from its description in one or more aspects.
  3. The product is defective and the defects are not caused by misuse, improper handling, or force majeure.


Costs for Replacements

  1. Within 30 calendar days of the date that you receive the product: Free replacement with free shipping.
  2. Within 31-90 calendar days of the date that you received the product: Free replacement. you should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  3. Above 91 calendar days of the date you received the product: We charge a handling/repair fee that varies according to the product.


Shipping Costs for Accessories

If accessories are damaged 2 years after the date you receive them, we will offer new accessories for free. The customer should expect to pay 5 USD for shipping.


For any questions, please contact us via cs@akasotech.com for more details.


The final interpretation right belongs to AKASO.